Paul Hayes is an experienced Service Delivery Manager with a career spanning over two decades in various roles within the IT and telecommunications sectors. Currently employed at The Co-operative Bank plc since May 2018 and SCC since 2015, Paul has previously held significant positions at Calyx Managed Services and CSC with responsibilities including client delivery management and service performance oversight in manufacturing and collaborative services. Paul's expertise includes financial P&L management, contractual compliance, and customer satisfaction, as demonstrated in roles at Computer Sciences Corporation, where accountability for end-user services extended across multiple countries in Europe. Paul's professional beginnings included a technical role at Siemens and service in the Royal Navy Communications Branch.
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