Jorge Casaus Bellido is an experienced IT professional with a background in system administration, IT management, and engineering roles. Currently serving as a ServiceNow Architect and Senior Engineer at Schindler Group since October 2014, Jorge oversees the Configuration Management Database (CMDB) and designs interaction processes within the ServiceNow platform. Prior experience includes lead engineering roles on the Ivanti ServiceDesk team, focusing on platform availability, performance, and security, as well as contributions to the global operations team for Ivanti and Airwatch MDM. Additional roles span from System Administrator at Nologin to IT Manager for Iberia & Latam at American Appraisal Associates. Jorge holds a Bachelor in Computer Science from Universidad de San Valero, completed in 2008.