Zhivko Markov

Zhivko Markov has been a prominent figure at Schneider Electric since January 2007, currently serving as Director of the AI for Customer Support Digital Program, where responsibilities include defining strategic priorities, success criteria, and overseeing the development of AI initiatives. Prior roles included Global VIP Customer Experience Advocate, VP of Customer Experience for Europe Operations, and VP of Customer Satisfaction & Quality across EMEA regions, all emphasizing customer satisfaction and operational excellence. Markov's career began as a Project and Commissioning Engineer and Project and Design Engineer, where expertise in electrical systems was developed. Markov holds a Master's degree in Electrical and Electronics Engineering from Technical University Sofia.