Jessica Francis

Jessica Francis currently serves as a Senior Customer Experience Manager at SchoolMint, where responsibilities include managing a portfolio of five enterprise accounts totaling $1.12 million ARR, fostering customer loyalty, and collaborating with teams to enhance processes. Previously, Jessica held the role of Service Coordinator at Miles Perret Cancer Services, managing client needs and various programs, and worked as Operations Manager and Intern at Faith House, overseeing shelter operations and supporting empowerment initiatives. Jessica holds a Master of Business Administration with a focus in Human Resources Management from LSU Shreveport and a Bachelor's Degree in Child and Family Studies from the University of Louisiana at Lafayette.