Jamie Deno, CUDE, has extensive experience in the learning and development sector, particularly within SchoolsFirst Federal Credit Union since June 1998. Jamie currently serves as the Manager of Learning Design & Technology, overseeing the implementation of organization-wide learning initiatives aligned with strategic goals. Previous roles include Senior Instructional Designer, responsible for product training, and Instructional Designer, focused on culture training and online learning experiences. Jamie holds a Master's degree in Instructional Design & Technology from California State University, Fullerton, and a Bachelor's degree in Marketing from the same institution. Additionally, Jamie has experience in customer service from earlier positions at Great Western Bank.