Sarah Gibbons

Sarah Gibbons has a strong background in service operations and delivery management. Sarah currently holds the position of Head of Global Service Operations at Schroders, where they have been since August 2023. Prior to that, they were the Head of Global Shared Service Operations at Schroders since July 2019.

Before joining Schroders, Sarah worked at Nationwide Building Society for six years, where they held various leadership roles. Sarah was the Head of Operational Supply Chain Management from May 2015 to July 2019, responsible for managing strategic suppliers, ensuring supplier performance, creating vendor management frameworks, and driving innovation. Sarah also served as the Head of IT Service Delivery Improvement from May 2013 to May 2015, leading a program to implement a new IT service operating model and service management platform.

Sarah's previous experience includes working as the Global Outsourcing Service Management Director at Logica, where they developed service management strategies and provided consultancy to the sales community. Sarah also held leadership positions at Siemens IT Solutions and Services, including UK Head of Infrastructure and Cloud Solutions and Head of Service, where they managed large teams and implemented productivity improvements and multi-sourcing strategies.

Sarah started their career in the Royal Navy as a Leading Wren Radio Operator. Sarah later joined CSC as a Service Delivery Manager and Thales Information Systems as a Senior Service Delivery Manager.

Overall, Sarah Gibbons has extensive experience in service operations and delivery management, with a focus on supplier management, service improvement, and operational efficiency.

From 1972 to 1979, Sarah Gibbons attended Queen Elizabeth's, but the degree and field of study are unknown.