Jessica Müller

Jessica F. is an accomplished technical specialist and web developer with extensive experience in the technology sector. Currently, Jessica serves as a Technical Specialist at Apple, where over 300 complex hardware and software malfunctions have been diagnosed, achieving an 83% resolution rate for reported cases. Jessica has also held roles as an Information Technology Specialist 2 for both the New York State Division of Criminal Justice Services and the Department of Taxation and Finance, focusing on application development and Java programming. Previous positions include a Cybersecurity Analyst apprentice at MiC Talent Solutions, Inc., a Sales Advisor at H&M, and a Quality Assurance Analyst at NewslyMeApp, where collaborative projects were completed effectively. Jessica holds a Bachelor's degree in Computer Science from both the University at Albany and John Jay College (CUNY), along with a High School Diploma in Computer Science from the Academy for Software Engineering.