Shannon Jones

Operations Manager at SCORE Mentors

Shannon Jones has a diverse work experience spanning multiple industries and roles. Shannon is currently employed at SCORE Mentors as the Operations Manager and Executive Assistant. Prior to that, they worked at SCORE Mentors Inland Empire as the Manager of Operations and Senior Administrative Assistant. Shannon also has experience at Hilton Grand Vacations as the University Sales Training Supervisor/Sales Supervisor, where they trained new hires and developed agents to meet company benchmarks. Shannon held the position of Operations Manager at The Ultimate Professional, where they managed all functions of the training department and implemented companywide processes and procedures. Additionally, they served as the Assistant Operations Manager at Starwood Vacation Ownership, overseeing various departments and implementing performance metrics. Shannon was also the Telesales/Customer Service Manager at Hot Topic, responsible for supervising the customer service team, and the Telesales Supervisor at Starcrest Products, overseeing a call center and leading in upsell performance.

Shannon Jones began their education in 2019 at the University of Nevada-Las Vegas, where they pursued a Bachelor of Arts degree in Secondary Education and Teaching. Shannon continued their studies in the same field at the College of Southern Nevada from 2019 to 2020. Additionally, Shannon has a background in Business Administration and Management, General, which they studied at Montgomery College. Furthermore, they are currently pursuing a Bachelor of Education degree at the University of Nevada-Las Vegas.



  • Operations Manager

    May, 2022 - present

  • Executive Assistant

    February, 2022