Emily Smith is a Senior Manager of Client Experience & Insights at Scotiabank, where they lead the development and integration of customer experience strategies in Private Banking. Previously, Emily held positions at RBC, Fairmont Hotels & Resorts, and Burstyn Inc., focusing on client relations, project management, and marketing strategies. They contributed to The Scotiabank Women Initiative, enhancing support for women-led businesses. Emily is currently pursuing a Bachelor's Degree in Media, Information and Technoculture at Western University.
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