Tessa Steenstra

Tessa Steenstra is an experienced leader at Scotiabank, where a prominent role as Director of Product & Design Salesforce Centre of Excellence involves spearheading the global Salesforce implementation strategy. Other key positions include Director of Distribution Technology, where Tessa managed the development of an in-house CRM for International Retail Banking, and Director of Leadership, focusing on high-potential talent development globally. Tessa's background also encompasses leadership in Customer Experience Design for Retail Banking, contributing to significant operational improvements across the Caribbean and Latin America. Additional experience includes roles as Senior Manager of Sales & Service Design and participation in the International Associate program. Tessa holds an MBA in International Business from Schulich School of Business and a BA in Business Administration from Trent University. Prior career highlights include market analysis and trade mission organization in Chile and Ecuador.