Bradley Smith

Bradley Smith is a seasoned professional in digital journey ownership and service design, currently serving as Digital Journey Owner at Scottish and Southern Electricity Networks since August 2016. With expertise in customer experience strategy, stakeholder engagement, and cross-team collaboration, Bradley possesses a strong background in product ownership and UX design, encompassing web, apps, and social media. Education includes a Bachelor of Arts in Business Management from Edinburgh Napier University, a Higher National Diploma in Marketing and Communications from The Open University, and a Higher National Degree in Photography & Film Production from Dundee and Angus College. Bradley’s skill set is strengthened by experience in Agile methodologies, customer journey mapping, and training, along with proficiency in tools such as Google Analytics and content management systems.