Scottish and Southern Electricity Networks
Lauren Hotchkiss has over 17 years of experience in the energy and hospitality sectors, currently serving as a Customer Insight and Data Analyst at Scottish and Southern Electricity Networks since August 2011. Lauren's diverse roles within the company also include positions in Business Support for Customer Relationship Management, Regulatory Reporting PMO, and Rechargeable Debt Recovery. Prior to this, Lauren worked as a Business Travel Administrator at SSE plc from August 2006 to August 2011 and gained early experience as a Barista at Costa Coffee from April 2004 to August 2006. Education was completed at St Columba's High School between 2000 and 2006.
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Scottish and Southern Electricity Networks
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We're responsible for maintaining the electricity networks supplying over 3.9 million homes and businesses across central southern England and north of the Central Belt of Scotland. Our skilled teams are based right across the regions we serve, from the bustle of West London to the smallest villages in the Highlands and Islands of Scotland. They are supported by engineering and customer service teams based in major offices and depots in centres like Reading, Portsmouth, Perth and Inverness. - Over 4,000 employees, working from 85 depots and offices in the heart of the community. - 130,000km of overhead lines and underground cables - 106,000 substations - Over 100 subsea cables, powering island communities -3.7m customers served by our networks across central southern England (over 2.9m) and the north of Scotland (740,000) - Last year we handled over 550,000 calls from our customers, over 1,500 a day - Last year we gave £1m to local community projects through our Resilient Communities Fund - Over 450,000 vulnerable customers identified on our Priority Services Register with 11,000 assisted during power outages last year We also manage the transmission network for northern Scotland. Safety is our number one priority, we aim to provide a safe and reliable supply of electricity to the communities we serve in Scotland and England, whilst still delivering a 10 out of 10 service.