Eleanor Craig

Eleanor Craig has extensive experience in service improvement and governance, currently serving as Service Improvement Manager for the Scottish Fire and Rescue Service since December 2002, where responsibilities include leading policy development and providing assurance on service responses. In addition, Eleanor is the owner of an Independent Improvement Consultancy and a member of the Board of Trustees for the SFRS Family Support Trust, focusing on charity governance and compliance. Eleanor's previous role as an Inspection Officer with Eleanor's Majesty's Fire Service Inspectorate involved conducting national inspections through research and interviews. Eleanor holds a Master of Business Administration from The Open University Business School and a Post Graduate Diploma in Quality Management from the University of the West of Scotland, alongside ongoing professional development with BSI Assurance Ltd and the Scottish Government.