Greg W. is a seasoned operations manager with extensive experience in customer service and operational management. Currently serving as a Senior Operations Manager at SQA – Scottish Qualifications Authority since May 2018, Greg W. focuses on planning, implementing, and monitoring processes to enhance service effectiveness while managing resources for optimal performance. Prior to this role, Greg W. spent nearly two decades with Dunedin Canmore Group, beginning as a Clerical Assistant and progressing to Customer Care Manager, where responsibilities included achieving service level targets and overseeing operational standards in customer care. Greg W. also has experience as a Housing Officer, providing tailored solutions to customer needs and fostering community relationships.
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