Sarah Prescott currently serves as the Customer Engagement & Planning Manager at Scottish Water, a position held since August 2023. Prior to this role, Sarah Prescott accumulated over a decade of experience within the same organization, advancing through various positions including Field Response Business Manager, Contact Centre & Scheduling Team Manager, and Customer Service Team Leader, beginning as a Graduate Management Trainee in November 2011. Earlier professional experience includes roles as a Swimming Teacher and Research Assistant at Lancaster University from October 2008 to August 2011. Sarah Prescott holds a Bachelor of Science (BSc) in Physical Geography from Lancaster University and participated in a study exchange program focused on Environmental Science at the University of Wollongong from 2009 to 2010.