Anna Poole (Yong)

Payments Support Lead at Scratch Financial

Anna Poole (Yong) has a diverse work experience spanning from 2014 to 2023. Anna began their career as a Book Seller at Barnes & Noble College in August 2014 and worked there until May 2017. Following this, they joined Starbucks as a Barista in September 2015 and remained in that role until August 2017. Anna then worked as a Customer Service Representative at Stone Brewing from August 2017 to June 2018. Anna also served as an After School Program Educator at Pasadena Unified School District from August 2018 to October 2018. Anna's next role was as a Customer Experience Specialist at, where they worked from October 2018 to January 2019.

In February 2019, Anna joined Appen as an Associate Platform Support Specialist for their Figure Eight platform, which involved collecting and labeling data for AI systems. Anna then transitioned to a Platform Support Specialist role in May 2020 and worked until February 2021. Anna subsequently joined Chime in February 2021 as an Escalations Specialist and worked there until March 2023.

Currently, Anna is working at Scratch Financial as a Payments Support Lead, starting from March 2023.

Anna Poole (Yong) completed their Bachelor of Arts (BA) degree in International Studies from Point Loma Nazarene University, where they studied from 2013 to 2017. In addition to their formal education, they also obtained a Zendesk Support Administrator certification from Zendesk in June 2021.


Previous companies

Appen logo
Starbucks logo
Pasadena Unified School District logo


  • Payments Support Lead

    March, 2023 - present

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