Matthew Small currently serves as the Head of IT Service at Screwfix, overseeing IT operations across over 900 stores and associated online platforms since December 2023. Prior to this role, Matthew held the position of Senior Service Design and Transition Manager at Selfridges from November 2020 to October 2023. A brief period of unemployment followed after leaving Whitbread, where Matthew worked as Service Design and Integration Manager from November 2015 to September 2020. Earlier experience includes leadership roles at Marks and Spencer, CSC, and Royal Mail, where responsibilities encompassed service delivery, application support, and system design. Matthew's educational background includes studies at Liverpool College and the University of the West of England.