John Gonzalez, CSM

John Gonzalez has a diverse work experience spanning over several industries. John has worked as a Community Affairs Specialist at the Federal Deposit Insurance Corporation (FDIC), where they provided support in outreach, education, and technical assistance related to credit issues and reinvestment policies. John was also a Certified Scrum Master at Scrum Alliance, utilizing agile methodologies to deliver products and services in short cycles. John has experience in the financial sector as well, working as a Loan Specialist and Team Lead at the U.S. Small Business Administration and as a Bilingual Account Manager at Cardtronics. John has also held roles in account management and business development at OPEX Corporation and One Source Consulting Florida LLC. Earlier in their career, John served as a Vice President at Banco Popular de Puerto Rico and Mercantile Bank, managing commercial loan portfolios and overseeing retail/commercial deposit and lending operations, respectively. John has also contributed to software implementation and project management as an International Senior Business Analyst at First Data Corporation and a Sales Support Consultant at Fiserv. Throughout their career, John has demonstrated strong communication skills, relationship building, and a focus on customer satisfaction and delivery excellence.

John Gonzalez, CSM, has an extensive education history spanning several institutions and fields of study.

Starting from their most recent educational pursuit, John is currently attending classes at American Military University, where they are expected to graduate in 2023. John is pursuing a Bachelor of Applied Science - BASc in Project Management.

Prior to their current studies, John obtained a Bachelor of Science Equivalent degree in Information Technology from the University of Phoenix. John attended this institution from 1988 to 1992.

Before that, John attended the University of Puerto Rico, Río Piedras from 1986 to 1989. During this time, they focused on General Studies, Business Administration, and Management and Operations.

John's high school education was completed at the American Military Academy in Guaynabo, Puerto Rico. John graduated from there in 1986, obtaining a High School diploma with a focus on General Studies.

In addition to their formal education, John has also obtained certifications to further enhance their professional skills. John obtained a Lean Six Sigma Yellow Belt Certification from Cardtronics in January 2019. Additionally, they earned the Certified Scrum Master (CSM) certification from Scrum Alliance in June 2018.