Steve Koehler

President & CEO at SD&A Teleservices Inc

Steve has more than 25 years of senior level management experience with large companies. He is an expert in business operations, organizational and team development, and growth and diversification strategies. Throughout his career, he has enjoyed a successful track record of taking companies to higher levels of performance and profitability. Steve joined SD&A in June 2009 to help turn around and rebuild a company that was experiencing a multitude of challenges. By taking steps to increase revenues, and by implementing a series of fundamental changes to the company’s cost structure and overall operating model, Steve was able to transform SD&A into a profitable organization in just a few short years. Specifically, he provided the company with newfound focus in the areas of business development, customer service and operational excellence, making it possible for SD&A to acquire several new and key accounts, including Los Angeles Philharmonic and San Francisco Ballet. Additionally, under Steve’s leadership, SD&A redefined its brand; beefed up its sales efforts; expanded its presence at trade shows and conferences; placed a stronger emphasis on relationship development and client retention; reduced its operating expenses; realigned its pricing model; unveiled technological enhancements to its proprietary software systems; expanded its collaborative tools through the implementation of Microsoft SharePoint; and earned the seal of approval as a PCI certified company for the extensive security measures it adopted to further safeguard sensitive cardholder data. With Steve at the helm, SD&A is moving forward with strategic initiatives that will leverage the company’s existing core competencies to launch additional revenue streams. Before joining SD&A, Steve was executive vice president of operations at Partners Consulting Services, a leading IT support services firm. He played a key role in building and expanding the company by spearheading a three-year merger and growth initiative that successfully integrated three new acquisitions into the company fold. He also designed and implemented a cost-effective operating infrastructure that increased revenue and reduced overhead costs for the company. Prior to that, he held executive management positions at KForce Professional Staffing, one of the nation’s largest full-service staffing companies, and On Assignment, Inc., a global staffing firm that specialized in placing scientific, information technology, engineering, and healthcare professionals. He also worked as the general manager / asset manager for Ring Management Corporation in Santa Monica, CA, a real estate holding and management company that controlled some of the most premier properties in the nation. Steve earned an M.B.A. in marketing from Loyola Marymount University and a bachelor’s degree in commerce and finance from the University of Santa Clara. He also spent four years serving his country as a lieutenant in the U.S. Army.

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Timeline

  • President & CEO

    Current role