Kelly Gray is a highly motivated consumer services professional with over 20 years of experience in customer service, data analytics, operational planning, and information technology. Kelly has held significant leadership roles, including Call Center Manager at DirecTV Broadband and Sr. Manager at Banfield, The Pet Hospital, where they drove substantial improvements in customer satisfaction and operational efficiency. At Seagate Technology, Kelly served as Director of Global Technical Support, overseeing a $20 million budget and leading a global team to enhance support metrics while reducing costs. Recognized for their strategic planning and coaching abilities, Kelly continually strives to exceed expectations and foster team development.
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