Randi Cowett

Randi Cowett is an accomplished Information Technology professional with extensive experience in managing Help Desk teams and business systems. Currently serving as Information Technology Help Desk Manager at Seagull, Randi leads a global team in supporting over 350 users, while implementing SOC 2 and ISO compliant IT policies. Previous roles include Business Systems Manager at Project Archer, where Randi enhanced customer service through training, and Lead Business Support Specialist IT at Elevate Billing Solutions, where Randi developed best practices for technical support and cybersecurity. Randi's career also includes significant contributions at Microsoft, WB Games, Safeco Insurance, and the US Navy, demonstrating a profound ability to drive efficiency, improve IT services, and manage large-scale technology deployments.