James Lenane

James Lenane is an experienced Technical Services Manager at Seagull Scientific since April 2020, with a robust background in customer service and technical support management, primarily at Colt Technology Services from 2008 to 2018. James has held various leadership roles, including Duty Manager for Technology Customer Services where accountability for European customer faults was essential, and Manager of Customer Support, overseeing a multicultural team of fault analysts and network technicians during a significant organizational transformation. Prior experience includes incident management, team leadership, and customer engagement at GE Money and Lahinch Hostel, demonstrating strong capabilities in service delivery and operational management across multiple sectors.