Theresa Lauer

Theresa Lauer is a seasoned professional with experience spanning over two decades in various roles including technology, customer service, and sales. Currently serving as a Senior Associate at Infosys since January 2019, Theresa has also worked as a Mystery Shopper at Second To None CX, where the focus is on evaluating service quality and ensuring customer satisfaction. Previous roles include Event Specialist at Advantage Solutions, Inbound Sales Representative at Computer Task Group, and Quality Assurance Specialist at Compass iTech. Educational background includes a Bachelor of Science in Computer Information Systems from Strayer University and an Associate's degree in Simulation and Game Development from Wake Technical Community College. Theresa's diverse skill set is complemented by a strong foundation in customer relations and technical support.