Mariya Todorova

Mariya Todorova has extensive experience in customer service and operational roles within the travel and hospitality industries. Currently a Customer Service Executive at Secret Escapes since November 2019, Mariya has previously worked as a Consultant for AlixPartners, focusing on a repatriation project following the collapse of Thomas Cook in October 2019. At Thomas Cook, Mariya held multiple roles, including Operational Delivery Executive - Triage, where responsibilities included managing operational changes and ensuring service level agreements, and as a Cruise Specialist, providing comprehensive support throughout customers' cruise experiences. Other significant roles include Reception Manager at The Bull Hotel, Sales Assistant and Shipping Clerk at Donne Concept Store, Event Coordinator Assistant at Corsi & Congressi S.a.s, and Retirement Plan Specialist at GENERALI - INA Assitalia. Mariya holds a degree in International Economics from Alma Mater Studiorum – Università di Bologna and a High School Diploma in French Language and Literature.