Tonya Sonsini

Tonya Sonsini is an accomplished professional with extensive experience in customer experience and success management across multiple organizations. Currently serving as the Director of Global Customer Experience at Secureworks, Tonya leads initiatives to continuously monitor customer satisfaction and prioritize feedback insights for strategic leadership positioning. Previous roles at Secureworks include Senior Manager of Global Customer Experience and Global Customer Experience Manager, where Tonya developed critical retention processes and enhanced customer success functions. Prior to Secureworks, Tonya held significant positions at Delve Labs and Prevalent Inc., managing customer success programs and teams during transformative phases. Tonya's career also includes roles in IT asset management and technology support, showcasing a strong foundation in both technical and customer-facing environments. Tonya Sonsini holds a Bachelor of Science degree in MCIS & Marketing from Drexel University's LeBow College of Business.