Whitney Taylor

QA & Training Manager, Technical Support at SecurityMetrics

Whitney Taylor's work experience began in 2007 as a Cosmetologist at JCPenney, where they worked until April 2008. Whitney then joined SecurityMetrics in April 2008 as a Compliance Consultant, where they assisted merchants and small businesses in their education and enrollment in PCI Compliance services to generate revenue for the company. In October 2008, they became a Compliance Team Lead and held this position until August 2013. From August 2013 to January 2015, they were a Data Integrity/Quality Assurance Team Lead at SecurityMetrics. Whitney then worked as an Enterprise Support Agent from January 2015 to September 2015. From October 2015 to September 2018, they served as the Support QA & Training Team Lead at SecurityMetrics. Finally, in September 2018, they were promoted to the role of QA & Training Manager, Technical Support, a position they currently hold.

Whitney Taylor's education history includes attending the Bon Losee Academy of Hair Artistry and Design from 2005 to 2007. During this time, they obtained a degree in Cosmetology. Prior to that, they attended SPASH from 2002 to 2005, although no degree or field of study is specified. Additional information is not provided regarding their education. In terms of certifications, Whitney Taylor obtained the "Customer Service Foundations" certification from LinkedIn in March 2022.

Links

Previous companies

JCPenney logo

Timeline

  • QA & Training Manager, Technical Support

    September, 2018 - present

  • Support QA & Training Team Lead

    October, 2015

  • Enterprise Support Agent

    January, 2015

  • Data Integrity/Quality Assurance Team Lead

    August, 2013

  • Compliance Team Lead

    October, 2008

  • Compliance Consultant

    April, 2008