Connie Gleason

Connie Gleason is an experienced professional in case management and customer service operations, currently serving as a Case Specialist at CareWorks since November 2012. Previously, Connie held the role of Supervisor for a mail order pharmacy at BioScript Inc, where successful management of day-to-day operations for a call center was achieved, alongside oversight of staff training and performance for over 40 customer service representatives. As an Account Manager at Willis of Ohio, Connie managed a substantial book of business, presenting annual renewals and developing cost analyses for customers. Additionally, in a management capacity at Anthem, BCBS, and as a Supervisor in Quality Assurance at Vision Service Plan, Connie demonstrated expertise in overseeing enrollment operations and enhancing training programs for customer service staff. Connie holds a certification as a Pharmacy Technician/Assistant from Columbus State Community College and possesses relevant licensure from the Ohio Department of Insurance.