Segoso Caribbean
Jevaughn Gayle is an experienced System Administrator at Segoso Caribbean since October 2021, with a strong background in IT support and network administration. Prior to this role, Jevaughn worked at itelbpo Smart Solutions as a Technical Analyst/Team Lead, where responsibilities included troubleshooting IT issues, administering the Office365 platform, and maintaining network security. Previous positions also included Tier 2 Technician at Nearshore Inbound Call Experts and customer service roles at Global Gateway Solutions and Xerox. Jevaughn holds a Bachelor's degree in Network and System Administration from HEART College of Innovation and Technology.
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Segoso Caribbean
Segoso is an international customer experience partner with operations in Jamaica, Mexico, and the U.S. Founded with a vision to strategically expand outward, Segoso offers a robust service delivery model with nearshore, onshore, and work-at-home options to provide the flexibility and responsiveness clients need. As a mid-size global player, the company provides essential contact center services to leading brands in a variety of industries, including Telecommunications, Fintech, Healthcare, Energy, Travel, Logistics, Hospitality, Retail, eCommerce, and more. With a team of over 1100 members. Segoso is the go-to partner for forward thinking brands that prioritize customer experience and team empowerment. Segoso stands out from its competitors by offering a cutting-edge flat management strategy, which leads to low attrition, high performing teams, and successful client KPI’s such as CSAT, and NPS scores. This innovative approach to customer experience management ensures that our clients receive the highest quality services, resulting in satisfied customers and improved brand loyalty.