Segoso Caribbean
Ricardo Treviño has extensive work experience in various roles within the operations and management fields. Ricardo currently serves as the Country Managing Director at Segoso Caribbean since November 2021. Prior to this, they worked at TALISIS as the Commercial Support Director from November 2020 to December 2021 and as the Gerente Nacional de Retencion from August 2018 to November 2020. Before their time at TALISIS, Treviño held positions at Granada Corporation, where they worked as the Operations Manager from an undisclosed start date to July 2018, and as the Operations Supervisor from an undisclosed start date to an undisclosed end date in 2016. Their earliest work experience was with Teleperformance Mexico, where they served as an Operations Supervisor from an undisclosed start date to an undisclosed end date in 2015.
Ricardo Treviño completed their Master of Business Administration (MBA) from Universidad Regiomontana S.C. from 2019 to 2021. Prior to that, they earned a Bachelor's degree in Industrial Engineering from Universidad Autónoma de Nuevo León, which they completed from 2012 to 2017.
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Segoso Caribbean
Segoso is an international customer experience partner with operations in Jamaica, Mexico, and the U.S. Founded with a vision to strategically expand outward, Segoso offers a robust service delivery model with nearshore, onshore, and work-at-home options to provide the flexibility and responsiveness clients need. As a mid-size global player, the company provides essential contact center services to leading brands in a variety of industries, including Telecommunications, Fintech, Healthcare, Energy, Travel, Logistics, Hospitality, Retail, eCommerce, and more. With a team of over 1100 members. Segoso is the go-to partner for forward thinking brands that prioritize customer experience and team empowerment. Segoso stands out from its competitors by offering a cutting-edge flat management strategy, which leads to low attrition, high performing teams, and successful client KPI’s such as CSAT, and NPS scores. This innovative approach to customer experience management ensures that our clients receive the highest quality services, resulting in satisfied customers and improved brand loyalty.