Mike Clemons

Mike Clemons, CKM, brings extensive experience in technical support and knowledge management, currently serving as the Manager of Self-Service Technical Support at Seismic since October 2016. In this role, Mike leads the development of self-service support strategies and optimizes knowledge management systems using ServiceNow. Previous roles at Seismic include Knowledge Manager and Lead Technical Support Engineer, where Mike developed a comprehensive knowledge base and mentored junior staff. Additional experience includes positions at Hallmark Health System, Federal Home Loan Bank of Boston, and Partners HealthCare, where Mike focused on application support, technical troubleshooting, and information security. Educational credentials include an Associate's Degree in Liberal Arts and Computer Animation from North Shore Community College and various training programs in IT and security.