Manish Pratap has over 22 years of experience in customer experience and community management within the UAE real estate sector, having worked for notable developers such as Aldar and Emaar. Currently serving as the Head of Customer Care, Handover, Registration, and Operation at Select Group, they focus on enhancing customer care experiences and operational efficiencies. Previously, as the Director of Customer Management at Aldar Properties, they led significant improvements in customer satisfaction metrics, achieving an NPS leap from -13 to +25. Manish holds an MBA in Marketing and Finance from Fore School of Management and a Bachelor's Degree in Sociology from Banaras Hindu University.
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