Johann Roch is the current Directeur de Business Unit Télévente at Selectra, where they lead strategic and operational management in customer relations. Previously, Johann held various leadership roles, including Responsable de la Télévente at Iberdrola, where they oversaw 550 telemarketers and achieved a 124% increase in sales volume. With extensive experience in managing multidisciplinary teams and optimizing client acquisition strategies, Johann has consistently improved performance across several industries, including telecommunications and customer service. Johann is pursuing a Master 2 in Management at Université Paris-Est Marne-la-Vallée.
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