Rebecca Fowler

Head of Customer Success at Semaphore

Rebecca Fowler has a wealth of experience in customer success, operations, and relationship management. Rebecca began their career in 2003 as a Corporate Concierge/Executive Assistant for Circles North America. In 2006, they became the European Operations Manager for Quintess, the Leading Residences of the World, where they managed a portfolio of ten high-end properties and hired, trained, and managed Destination Hosts and Property Managers. In 2008, they joined Circles, a Sodexo company, as the Director of Product & Operations, where they developed teams, best-practice tools, and products into a competitive edge for clients. In 2013, they were a Senior Relationship Manager for Fourth, responsible for strategic account management and development of strong relations with the company's enterprise level clients. In 2014, they became the Head of Customer Experience for Squiz, focusing on strategic account management from client on-boarding and strategic support of client initiatives. In 2016, they co-founded Haus of Nomads, creating an online design & lifestyle shop with the intent to open a brick & mortar concept store. In 2018, they became the Production Manager for GIBSON & DEHN, developing products and global production operations for the start-up. Most recently, in 2021, they became the Head of Customer Success for Semaphore, leading the Customer Success team through a period of growth.

Rebecca Fowler attended Colby College from 1997 to 2001 and graduated with a Bachelor of Arts (BA) in Human Development. In 2019, they completed a Process Masterclass in Digital Design, followed by a UX Design Masterclass in 2020.

Links

Previous companies

Circles logo
Ma Bonne Étoile logo
Fourth logo

Timeline

  • Head of Customer Success

    July, 2021 - present