Cecile Franchini

Cecile Franchini has extensive work experience in customer success and support roles in the tech industry. Cecile is currently working as a Support Process Lead at Semarchy since 2023. Prior to this, they worked at Miuros from 2019 to 2022, starting as a Customer Success Manager and later becoming the Head of Customer Success. Before Miuros, they had a long tenure at Oracle, starting in 2007 as a Principal Technical Support Engineer for ODI. Cecile then transitioned to the role of Solution Architect in the Oracle Fusion Middleware Architects Team before becoming a Customer Success Manager, where they were responsible for driving customer adoption of the Oracle Cloud Platform. Prior to Oracle, Cecile worked at Sunopsis as a Pre-Sale Consultant, Trainer, and CRM Manager, where they managed migration and implementation projects and developed a connector for Salesforce. Cecile also worked at Groupecyber as a Principal Consultant and Decisionnel as a Business Intelligence Consultant. Cecile'searly career includes a role as a BI Consultant at Rocket Software.

Cecile Franchini obtained an Engineer's degree in Business Engineering for Software companies from EPF Engineering School from 1993 to 1996. Prior to that, they earned a Bachelor's degree in Mathematics and Physics from Université de Bourgogne between 1990 and 1993. Furthermore, they are currently pursuing an unspecified degree at Chance, starting in 2022 and expected to complete in 2023.