Ché Holts

Ché Holts is an experienced professional with a strong background in customer support and team leadership. Currently serving as the Pharmacy Outreach Team Lead at Sempre Health since February 2022, Ché has previously held significant roles, including Head of Customer Support at Divvy Homes and Client Support Lead at HouseCanary, Inc., where Ché implemented bi-weekly meetings for QA and Product teams to enhance issue resolution and feature prioritization. Ché's expertise extends to technical support, having designed resolution flows at Coin, Inc. to improve ticket resolution rates, and experience in managing customer support teams at Basis, an Intel company, and Microsoft. Ché has also demonstrated retail management skills in various roles, including Store Manager positions at Amtel LLC, Verizon Wireless, CeX Webuy.com, and GameStop, consistently achieving operational goals and customer satisfaction. Academic credentials include attendance at City College of San Francisco and Berkeley City College.