Alejandro Álvarez

Alejandro Álvarez has a diverse work experience spanning different industries and roles. Alejandro started their career in event organization, working as an Event Organization Specialist for the Generalitat de Catalunya from August 2013 to July 2014. In this role, they were responsible for planning and organizing events and fairs, handling administrative tasks, and providing support via phone and email.

Afterward, Alejandro worked at Primark as a Sales Staff member from September 2014 to April 2015. Here, they assisted customers, handled sales tasks, organized the warehouse, and demonstrated exceptional sales skills.

From May 2015 to October 2015, Alejandro worked as a Front Desk Receptionist and Customer Satisfaction Manager at Hotel El Avenida Palace in Barcelona. Alejandro was responsible for check-in/out processes, managing prices and reservations, cross-selling, and providing concierge services. Alejandro also undertook administrative tasks and initiated projects to improve the hotel's online presence and reputation.

Following this, Alejandro briefly served as a Guest Relations and Concierge before transitioning to a Senior Customer Service Representative and Office Manager role at OnTurtle, where they worked from September 2019 to May 2021. In this position, they focused on roadside customer service in France, Luxembourg, Belgium, and Spain, addressing transport incidents, coordinating with suppliers and gas stations, and conducting market research.

From May 2021 to February 2022, Alejandro worked as a Senior Customer Care Specialist Europe at Decántalo. Alejandro'sresponsibilities included providing customer support in various markets, preparing quotations, managing shipment tracking, resolving issues, and performing administrative tasks. Alejandro also contributed to onboarding and project development in new markets and processes.

In March 2022, Alejandro joined SAP as a Customer Experience Specialist, where they continued their customer-oriented work until August 2022.

Finally, Alejandro joined Semrush in October 2022 as a Customer Support Specialist for the French market, demonstrating their multilingual skills and expertise in customer service.

Overall, Alejandro Álvarez has gained extensive experience in customer service, project management, administrative tasks, sales, and event organization throughout their career.

Alejandro Álvarez's education history can be summarized as follows:

From 2012 to 2016, Alejandro attended Escola d'hoteleria i turisme de Barcelona - EHTB, where they pursued a degree in Tourism, focusing on Turismo, ocio y naturaleza.

Starting in 2019 and continuing until 2023, Alejandro enrolled at Universitat Oberta de Catalunya for a degree in International Relations. During this time, they focused on the field of study of Relaciones internacionales y asuntos exteriores.

Furthermore, Alejandro studied at the Universitat Oberta de Catalunya from 2022 to 2023, focusing on Gesti\u00f3n de recursos humanos/Administraci\u00f3n de personal, general. During this period, they pursued a Minor en Relaciones laborales y Ocupaci\u00f3n degree.

Overall, Alejandro Álvarez's education history reveals a diverse academic background in tourism, international relations, and human resource management.