Francisco Javier Pinilla Gisbert

Francisco Javier Pinilla Gisbert is a seasoned professional with extensive experience in customer support and success management, currently serving as EMEA Customer Support Supervisor and Customer Success Manager at Semrush since February 2018. Responsibilities include developing client portfolios, analyzing customer data, improving onboarding processes, and mediating between clients and the organization to enhance customer experience and minimize churn. Previous roles include Technical Support Specialist at Semrush, Freelance Tour Guide at 3BTours, and Lodging Partner Associate III at Expedia, Inc., where responsibilities involved inventory management and customer issue resolution. Early career experience includes working as an Invoicing Officer for Anheuser-Busch InBev. Educational qualifications encompass a Bachelor's degree in International Relations and European Studies from Universidad Complutense de Madrid and a course in Digital Marketing and Web Analytics through ISDI's partnership with McKinsey.