Tracy P.

Tracy P. has over 20 years of work experience, starting in 1993 as a Credit Manager at Corporate Service Group - Blue Arrow, where they oversaw a team of 17 staff and managed aged debts for various sectors within the recruitment industry. Tracy then moved on to Clarity Credit Management in 2005, where they started as a collections employee and eventually became a Client Services Manager. In this role, they set up the Client Services department, managed client relationships, and ensured adherence to quality management standards. Tracy joined RR Donnelley in 2015 as a Client Services Manager, where they led service provision for a key client and implemented process improvements. In 2016, Tracy joined Alpha-Cure Ltd as the Head of Customer Experience, overseeing the growth of the team, sales, and customer relations. Currently, Tracy is working at Senceive as a Global Customer Support Manager, responsible for revenue retention and growth, managing the customer support team, and implementing training and development plans.

Tracy P. attended Stratton Upper School, but no specific degree or field of study information was provided. In August 2020, Tracy obtained a certification from CIPD, specifically the CIPD Level 5, from the CIPD institution.