Victor Poon

Victor Poon is an experienced professional currently managing Deal and Product Pricing Strategy at Sendbird, where responsibilities include overseeing product pricing and deal structuring across AI Agent, Chat, Video, and Calls customer segments. Victor's efforts focus on aligning customer value with account growth objectives while maintaining the company's financial health. Additionally, Victor has contributed to customer experience strategies, leading initiatives such as the Executive Sponsor Program and Net Promoter Score (NPS) Program. Previous roles include Manager of Strategy & Business Operations at Genesys and positions at EY-Parthenon, Rogers Communications, and Manulife Financial. Victor holds an MBA from the University of Michigan and has completed Global Immersion Studies in International Business at WHU – Otto Beisheim School of Management, as well as a Master of Accounting from the University of Waterloo.