Alice Nisotakis has extensive experience in customer service and quality assurance across various roles and companies. Currently, at Sendcloud since March 2019, Alice serves as Team Lead for Quality Assurance while also holding positions as a QA Specialist, Technical Writer, and Team Lead for Customer Support in the DACH region. Previous employment includes roles at Allianz Worldwide Partners, Schmetterling International GmbH & Co. KG, Reisebüro Landshut, and FTI Group, where expertise in customer service management was developed. Alice also gained customer advisory experience at Mietwagen-Auskunft and worked in sales support at Takko Fashion. Education includes a Professional Diploma in Customer Experience from The CX Academy and ongoing training for a degree as a Reitpädagogin at TEAM PONY CONCEPT.
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