Marisia Janssen is a seasoned Customer Solutions Specialist currently at Sendcloud, providing support to e-commerce businesses across Europe in resolving shipping and integration issues since April 2024. Prior experience includes roles at Creative Fabrica as a Community Support professional, and at Plane as a Support Specialist focused on payroll and HR solutions. Marisia also served as a CS Team Lead at PartnerHero, managing a distributed team and improving customer satisfaction. Other notable positions include bilingual technical support roles at Microsoft and ExxonMobil, and experience as a Quality Control Analyst at Comfrio Soluções Logísticas. Marisia holds a degree in International Business & Sales from Roc Eindhoven and is pursuing further education in data analysis.
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