Josephine Flora Okeno

Josephine Flora Okeno is an accomplished professional with extensive experience in customer service and emergency response. Currently serving as a Complaints, Risk and Escalations Specialist at Sendwave since April 2021, Josephine has achieved significant milestones, including resolving over 550 debit card and payment issues and managing daily escalations effectively. Prior experience includes working as an Emergency Response and BCP consultant for the United Nations, where Josephine implemented support measures during the COVID-19 pandemic, leading to a 40% reduction in absenteeism. Additional roles include a Protocol Intern at the United Nations and an Award leader volunteer with The Duke of Edinburgh's International Award Foundation, focusing on program implementation and stakeholder collaboration. Josephine holds a Bachelor's Degree in Economics and Statistics from Kenyatta University and has prior experience as an Independent Consultant with Oriflame Cosmetics.