Paul Mallon

Paul Mallon is an experienced Service Delivery Manager with a strong background in operational functions, customer service enhancement, and team leadership. Currently serving at Sentral since June 2022, Paul previously held similar positions at MESHED Group, UNSW, and West Unified Communications Services, where responsibilities included managing service desk operations, customer implementations, and optimizing delivery processes. With a Bachelor of Arts in Music Production from the University of Brighton, Paul has developed expertise in driving quality customer experiences and ensuring service excellence across diverse sectors, particularly in the communications industry.