Madalina-Carla Mihai

Madalina-Carla Mihai has over a decade of experience in customer success and support, currently serving as the Head of Customer Success at SEOmonitor.com since December 2014, with various leadership roles including Service & Onboarding, Onboarding & Retention, and Operations. Prior experience includes working as a Customer Support Analyst at Accenture and roles in customer relations and hospitality with Selgros Cash & Carry S.R.L., Pizza Hut, and InterContinental Hotels Group. Madalina-Carla holds multiple degrees, including a Master's in Technology-based Business Development from Aarhus University and an Engineer's Degree in Automatic Control and Computers from the University POLITEHNICA of Bucharest. Additional education includes a certificate in Management Essentials from Harvard Business School Online and an Erasmus Master of Science in Business Innovation and Technology Management from Universitat de Girona.