James Phillips

James Phillips has over 16 years of experience in customer support within the telecommunications industry, primarily at Sepura since November 2007, where roles have progressed from Helpdesk Engineer to Senior Product Support Engineer. In these positions, James has handled high-level customer issues, provided engineering support during international visits, and offered customer training while liaising with various internal teams to resolve complex problems. Prior to Sepura, technical support expertise was developed at Pipex Communications, focusing on ADSL and ISDN customer support, as well as team management. James holds a BSc (Hons) in Business Computing from the University of Westminster.