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Cody Naccarato

Manager of Employee Advocate Services at Sequoia

Cody Naccarato has a diverse work experience spanning various industries and roles. Cody is currently serving as the Manager of Employee Advocate Services at Sequoia Consulting Group since November 2021. Prior to this, they worked as a 401k Client Consultant at Pensionmark Financial Group, LLC from October 2020 to October 2021.

Before joining Sequoia Consulting Group, Cody worked as a Customer Service Manager at Voya Financial from January 2019 to September 2020.

In 2013, they began their tenure at Nationstar Mortgage, initially serving as a Customer Service and Collections Manager. In this role, they excelled in coaching, training, and reporting to ensure the success of the department. Cody was also responsible for achieving top rankings in various categories such as Quality Assurance, Collections, and Customer Surveys. Cody achieved the highest level of annual company goals, including Service Level Objectives, Surveys, QA, and Schedule Adherence.

During their time at Nationstar Mortgage, Cody also served as a Project Manager, where they created and implemented training programs, handled data analysis and reporting, and managed escalated issues for upper management. Additionally, they played a key role in improving department culture and performance as part of the Assist committee.

Prior to their roles at Nationstar Mortgage, Cody worked as a Processor and Foreclosure Prevention Specialist, where they were in the top 20% of the department and handled escalated situations on a daily basis. Cody also provided training to enhance team efficiency and productivity.

Cody's earlier work experience includes roles as a Psychosocial Rehabilitation Specialist at South Fork PSR, Sales Recruiter at Naccarato Security Solutions Inc, and Research Assistant at Madison CARES. Cody also served as a Teaching Assistant/Tutor at BYU-Idaho and as a Book/Newsletter Editor at Naccarato Leadership Center.

Furthermore, Cody has gained valuable leadership experience as an Area Manager for Full Time Service Representatives at The Church of Jesus Christ of Latter-day Saints. In this volunteer role, they led and trained hundreds of full-time service missionaries and actively participated in service projects.

Overall, Cody Naccarato has demonstrated a strong professional track record with expertise in customer service, project management, training, and leadership.

Cody Naccarato attended Brigham Young University - Idaho from 2006 to 2011, where they obtained a Bachelor of Science degree in Psychology. In addition to their degree, Cody also achieved certifications in Series 26 and Series 6 through FINRA in April and March of 2019, respectively.

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