Angela Herrick, PMP, CSM, serves as the Deputy Director of Service Delivery at Serco, with a career that includes various leadership roles in service delivery, product management, and consulting. Prior experience includes national program management at the Better Business Bureau, where Angela spearheaded technology product innovation and outreach campaigns. As an independent consultant, strategic insights were provided to clients across different sectors, including government contracting and non-profits. Earlier positions at Halfaker and Associates and Abrams Learning and Information Systems emphasized program management and organizational development, particularly within emergency management contexts. Angela holds a Bachelor of Arts in Political Science and International Studies from Elon University.
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