Jose Carlos Martins

Jose Carlos Martins possesses extensive experience in business management and technology within the BPO and customer experience sectors. Currently serving as Executivo de negócios at Sercom since May 2019, Jose specializes in BPO services, contact center operations, and digital channels. Previous roles include positions at Vikstar Contact Center, managing high-value B2B accounts for Telecom, and overseeing strategic operations at AlmavivA do Brasil and Contax, where significant improvements in operational performance and customer satisfaction were achieved. With a strong educational background, including an MBA in Service Excellence from Ibmec and post-graduate studies in Human Resources and Marketing, Jose Carlos Martins demonstrates a commitment to enhancing service quality and operational efficiency in competitive environments.