Serefin
Nadine Wallace Brown is an experienced marketing professional with a robust background in various leadership roles across multiple industries. Currently serving as the Director of Marketing at Serefin since October 2023, Nadine focuses on relationship-based care coordination. Previous positions include Director of Marketing at WinMagic, Vice President of Marketing at TOA Global, and Senior Director of Marketing at Avolin, where critical software solutions for enterprise companies were provided. Earlier career highlights feature roles at Aptean and Medworxx, enhancing operational needs through enterprise software and health information solutions, respectively. Nadine's marketing expertise originated with Siemens Canada Limited, overseeing integrated communications for healthcare modalities, and has been complemented by a solid educational foundation in communications and public relations from Toronto Metropolitan University and the Ivey Business School at Western University.
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Serefin
We help our customer's clients access services that would otherwise be too complex or overwhelming for them. We do this in a human and person-centred manner. The critical element to delivering this service is our team of high-quality front-line staff. coordinators, who humanize the process, such as nurses, care coordinators, social workers, and brand ambassadors. Our innovative technology and standardized procedures support our front-line team. Our customers include large organizations, EAP programs, credit cards, insurance companies, loyalty and rewards companies, governments, and public sector agencies. We added services to support government agencies like Access OAP and Autism Ontario to ensure citizens can understand and access available programs and resources. We enhance corporate EAP programs by providing nurses who can assist with medical questions and understanding how to maximize the benefits available to them. We add value to loyalty, rewards, and credit card programs. We reduce insurance company costs by ensuring clients use the available services efficiently. We build bespoke contact centre services that improve the brand experience for our client's customers. Our values revolve around our people to ensure we build a company that will deliver on our mission. Our core values are collaboration, integrity, ownership, creativity, community, and fun. Why work for us? Serefin is all about delivering exceptional client service. Our divisions include Serefin Health, Serefin Experiences, and Serefin Travel, designed to help clients navigate complex services. We help families with autistic children find the right services as part of AccessOAP. We help employees determine the best services as part of their EAP program. We help travellers to find answers to non-emergency medical questions when away from home. We help brands improve their customer experience when customers call in To learn more, visit our website at www.serefin.com