Serefin
Sahana S. is a dedicated professional in the field of behavioral therapy and education, currently serving as a Care Coordinator - Determination of Needs at Serefin since December 2024. Prior experience includes roles such as an Intensive Behaviour Therapist at Strides Toronto, where Sahana implemented ethical programs to enhance learner skills, and provided targeted family consultations utilizing Applied Behavior Analysis (ABA) principles. Sahana also contributed as a Field Office Behavioural professional with the Peel District School Board, developing and executing behavior modification strategies. Earlier experience includes working as a Behavioural Therapist at Exceptional Minds Adaptive Learning Services and as an Educational Assistant, actively supporting students with behavioral needs. Sahana holds a Certificate in Behavioral Science and Autism from George Brown College, a Bachelor of Arts in Early Childhood Education from Toronto Metropolitan University, and a Diploma in Early Childhood Education from Sheridan College.
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Serefin
We help our customer's clients access services that would otherwise be too complex or overwhelming for them. We do this in a human and person-centred manner. The critical element to delivering this service is our team of high-quality front-line staff. coordinators, who humanize the process, such as nurses, care coordinators, social workers, and brand ambassadors. Our innovative technology and standardized procedures support our front-line team. Our customers include large organizations, EAP programs, credit cards, insurance companies, loyalty and rewards companies, governments, and public sector agencies. We added services to support government agencies like Access OAP and Autism Ontario to ensure citizens can understand and access available programs and resources. We enhance corporate EAP programs by providing nurses who can assist with medical questions and understanding how to maximize the benefits available to them. We add value to loyalty, rewards, and credit card programs. We reduce insurance company costs by ensuring clients use the available services efficiently. We build bespoke contact centre services that improve the brand experience for our client's customers. Our values revolve around our people to ensure we build a company that will deliver on our mission. Our core values are collaboration, integrity, ownership, creativity, community, and fun. Why work for us? Serefin is all about delivering exceptional client service. Our divisions include Serefin Health, Serefin Experiences, and Serefin Travel, designed to help clients navigate complex services. We help families with autistic children find the right services as part of AccessOAP. We help employees determine the best services as part of their EAP program. We help travellers to find answers to non-emergency medical questions when away from home. We help brands improve their customer experience when customers call in To learn more, visit our website at www.serefin.com